Doncaster Royal Infirmary

Doncaster Royal Infirmary 2024-04-29 Person 5 5 0

The doctor was great and calmed our daughter down when examining her and waited until she’d calmed down

Wait times

Doncaster Royal Infirmary 2024-04-29 Person 3 5 0

Couldn’t get a GP appointment, called same day healthcare, they said I needed to be seen within one hour. Went to A&E, arrived at 12.30 after 1half hrs told to go to urgent care, didn’t get seen till 4.30pm. Dr was lovely when I finally got to see her who diagnosed peri orbital cellulitis. Waiting for referral to eye clinic.

Set better expectations. If are told you need to seen within an hour, you immediately worry you could get worse if you’re not, I appreciate the dept gets busy. It’s just worrying.

Doncaster Royal Infirmary 2024-04-29 Person 4 5 0

on my previous appointment the doctor said he was going to refer me to another department who could better deal with my problem? so to my surprise, in my lastest appointment with a different doctor he asked me who the other doctor had referred me to? because he didn't have a clue and there was nothing in my notes! so it was like starting from scratch, so then he has decided to send me for a mri scan. Ive had problems since September 23 and ive been discharged once because he couldn't do anything and then nothing was done on previous appointment, so I'm don't have alot of faith in the service that I'm receiving.

the service is broken there is alot of time wasted because your professional people are clueless. A bit more attention is needed to complicated situations.

Doncaster Royal Infirmary 2024-04-29 Person 5 5 0

The staff were very helpful and reassuring and made the whole experience a lot less daunting than I had expected it to be.

Clearer instructions on how to locate the ward on my appointment letter eg which gate to go through and that from entering that gate there would be maps outside the building to help find the ward.

Doncaster Royal Infirmary 2024-04-29 Person 5 5 0

Everything went according to plan in comfortable and pleasant surroundings

Not really anything

Doncaster Royal Infirmary 2024-04-29 Person 1 5 0

Took way to long to see my daughter even though she was urgent case.

Improve on the waiting times

Doncaster Royal Infirmary 2024-04-28 Person 5 5 0

The clinician took time to learn the history of my condition, gave me lots of information, and I left with a plan and way forward. A follow up appointment has been made to see if there has been any improvement in my condition.

Nothing

Doncaster Royal Infirmary 2024-04-28 Person 5 5 0

Victoria, the physiotherapist gave me lots of advice and ideas in helping me with the mobility and keeping my hands and fingers warm.

Everything was addressed that i needed to know

Doncaster Royal Infirmary 2024-04-28 Person 5 5 0

On time and personal

N/a

Doncaster Royal Infirmary 2024-04-28 Person 5 5 0

Friendly polite stafff

Nothing no